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[Fred]

Fred - while you're there...
Where do you enter your readings? I have an espace client log in but I've not been able to find the "correct my reading" section.

I'm not sure if you have to let them know that's the way you want to do it. I seem to remember them setting it up for us in Montmorillon and showing us how it worked. And we have to let them know on the date they say on our last bill. *If we miss the date they estimate it.

If you look on your bill were it says: "Vos informations pratiques" it gives the date you need to tell them your reading.

Pour recevoir une facture établie à partir de votre consommation réelle, communiquez-nous vos index entre le **/**/2017 et le **/**/2017 sur http://www.soregies.fr ou au 05 49 44 70 70 en tapant votre identifiant PCT **********

I just log in to my espace client on the date given and click "Communiquer Vos Index" I then enter the HP and HC and wait for the bill to arrive by post.

If that doesn't help try the Montmorillon office they will show you how it's done.

*Tip: We pay by cheque at Montmorillon and in the Winter we give them two cheques 50/50 on each to help spread the cost of a bigger bill.