Livebox 4

[Nigel]

Just thought I would update in case it helps anyone else.

I have phoned the Orange English speaking helpline: 09 69 36 39 00 and to my surprise they answered almost immediately. A very nice young lady asked a few basic questions about the problem, and then suggested I hang up and she will call me back in 2 minutes.

She did call back in just less than 2 minutes and said the line is ok but there is a problem with thee Livebox. So she suggested a new Livebox and gave me two options.

#1 Get a new Livebox 3 (the one I have now) for free and stay on the €3:00 rental per month.

#2 The four is not available on our original offer (Zen) of unlimited internet and free calls via internet phone, so we would have to upgrade or package for another €7:00 per month to (Play)

We have gone for option #1 as we only use it for internet and landline calls. So we will stay on our current cost of €36:99 per month all in (unlimited internet and phone calls to landlines anywhere), and get a new Livebox 3.

I have to go up to Poitiers next week so will collect it then. She has given me a code, and said just take the old one back and they will give me a new one and set it up ready to go.

She also said she will phone once I have it up and running to do another test and make sure it's working properly.

I may have bee lucky or the have improved the English help line a lot since my last effort a few years ago. But I have received excellent service.

I've had my Livebox for 2 years now and - fingers and everything else crossed - have had no issues. However I've heard many stories more along the lines of Admiral's reply and have dreaded a change in circumstances, depending, as I do, on the Internet for my livelihood! Let's hope your experience is an indication of better times ahead ...